HAPPYTAILS TERMS OF SERVICE

GETTING A QUOTE

Complete the commission form via Google Documents. The more details the more accurate a quote will be. Quotes expire after 30 days and are subject to change.

**QUOTE PRICES WILL NOT BE CHANGED ONCE A DOWN PAYMENT HAS BEEN RECEIVED**                    

We will not be able to change the commission design once work has started. Once we have agreed on the final concept art, and any details have been laid out, that is what will be made.

**WE WILL NOT MAKE COPYRIGHTED CHARACTERS**        

PAYMENT PROCESS

We require a 30% non-refundable down payment to hold your commission slot and purchase necessary supplies. We will NOT accept convention completion dates.

Costume must be completely paid off ONE WEEK PRIOR to the start of your commission month.

For example, if your slot is for February, the final payment needs to be made no later than January 31st. 

**COMMISSIONER MUST BE OVER THE AGE OF 18**

Payment Options

1. First Option - Full payment upfront to include the 30% nonrefundable downpayment

2. Second Option - 30% nonrefundable downpayment upfront. Remaining payment made prior to commission month.

**WE WILL NOT ACCEPT MONTHLY PAYMENT PLANS**

If a commissioner decides to cancel the commission,  we will send back a refund EXCLUDING the 30% non-refundable deposit. Any and all parts of the incomplete costume will be considered forfeit.

Shipping costs will be covered by the commissioner. Packages are sent standard 2-3 day priority shipping with tracking.

PAYMENT METHODS                    

  • Paypal

  • Square

  • Money Orders

  • Electronic Bank Transfers (EBTs)

**WE DO NOT ACCEPT PERSONAL CHECKS**

Duct Tape Dummies

For all full suits, we require a duct tape dummy.

Tutorials can be found online. Please keep your arms out as straight as possible.

Duct tape dummies are a crucial part of your commission. DTDs must have a minimum of 2 layers of tape to ensure no tears. Unusable dummies will be either sent back, with the commissioner paying the shipping fees or can opt to send a new one.

***All DTDs must be taped back up once cut off or commissioner will be subject to a $100 fee***

YOUR COMMISSION MONTH

Do NOT send emails everyday requesting a progress picture.

We will not make changes to the design of the character during your costume’s construction. The better the reference looks, the better we can make it into a reality. If for any reasons beyond our control we cannot make the deadline the commissioner will be notified and work will resume as soon as we are able.

**WE WILL NOT ACCEPT CONVENTION DEADLINES**

WARRANTY

All of our commissions are guaranteed for 60 days on any major issues regarding structural integrity of the head, body, feet and hands. This does not include minor tears, stains, or obvious signs of abuse.

Any alterations to the suit done by anyone besides HappyTails Costumes will void your warranty.

***Please clean you costume BEFORE sending back for repair.***

Shipping costs are covered by us for repair and will be covered by the commissioner on the way back.